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Continue shoppingShipping policy
We want getting the right parts to your door to be straightforward. JDM Mods NQ ships from Townsville, North Queensland, and selected Australian supplier warehouses. Here is what to expect before you order.
Domestic shipping within Australia
Free standard domestic shipping is available on eligible Australian orders over A$500. Bulky and oversized items are excluded. Orders of A$500 or less, express upgrades and excluded items attract freight charges.
Seats always attract a freight charge. Other bulky items, including radiators, intercoolers and wheels, may require an individual freight quote. Delivery to remote or rural locations, particularly in WA and the NT, can involve additional freight costs for bulky goods. Please contact us before ordering if a suitable rate is not displayed at checkout.
If checkout has not allowed for the freight required for an excluded item or delivery location, we will explain the cost and seek your agreement before dispatch. If you do not wish to proceed, contact us to arrange cancellation and a refund for the unshipped item.
International shipping
Free shipping does not apply to any international order. International freight is charged at checkout or quoted individually, depending on the product and destination. Contact us before ordering bulky goods or if no suitable shipping option is displayed.
We commonly use Australia Post for international parcels. If you would prefer another carrier, ask us for availability and a quote before placing your order. Destination-country duties, taxes and customs charges are the customer's responsibility unless expressly included in the order total.
Customs clearance, local delivery services and carrier disruptions can affect delivery times. For current Australia Post estimates and destination restrictions, visit Australia Post international delivery information.
Dispatch and delivery times
Product availability and dispatch estimates are shown on the relevant product page where available. A dispatch estimate is the time before an item leaves the warehouse; carrier transit time is additional. Pre-orders, special orders and supplier-dispatched products may take longer. Please contact us before ordering if you need a part by a particular date.
The following are indicative transit times in business days for parcels dispatched from our Townsville store, excluding weekends, public holidays and carrier delays. They are estimates, not guaranteed arrival dates.
| Destination | Express | Standard |
|---|---|---|
| South East Queensland and North Queensland | 1–2 business days | 2–3 business days |
| NSW, Victoria, Tasmania, South Australia and ACT | 2–4 business days | 4–6 business days |
| Western Australia and Northern Territory | 3–5 business days | 8–12 business days |
For rural deliveries, allow approximately another 1–2 business days for express or 2–4 business days for standard services. Bulky freight and supplier dispatches follow their own carrier schedules. International express parcels to the US and Canada have historically taken around 8–12 business days; check current carrier estimates before ordering.
Supplier dispatches and separate parcels
Some products ship directly from our suppliers to help reduce handling and delivery time. An order containing products from different locations may arrive in separate parcels. JDM Mods NQ remains your contact for order enquiries and delivery problems.
Delivery addresses and signatures
Please check your delivery address carefully. Bulky courier deliveries generally require a physical street address and someone available to sign. A business address may be convenient if you are away during the day. High-value and international orders require a signature where supported by the carrier.
We do not authorise unattended delivery of bulky or high-value orders. If you independently arrange authority to leave with a carrier, please consider the security of the location. Contact us if anything goes wrong; your applicable consumer rights are not excluded by this policy.
Missing or damaged deliveries
If your delivery is late, missing or damaged, email sales@jdmmodsnq.com with your order number. For damage, please photograph the parcel, shipping label and product, and retain the packaging where possible. Stop using a damaged item and contact us promptly so we can help.
We will work with the carrier or supplier to investigate and arrange an appropriate resolution. If an item arrives damaged, is faulty or was incorrectly supplied by us, we cover reasonable return freight. Contact us first so we can arrange a return label, collection or agreed reimbursement. You do not need to purchase optional transit cover to retain your rights under applicable consumer law.
Optional transit cover
Additional transit cover may be available for high-value shipments. Ask us for a current quote before dispatch. Carrier cover limits and prices vary, so we will confirm the relevant terms rather than rely on a fixed insurance rate. Optional cover does not limit our responsibilities or your statutory rights.
Promotions and returns freight
LMCT+ promotional discounts do not include free freight on large or bulky items, including goods that do not fit in an Australia Post satchel up to 5 kg. Any free domestic shipping offer remains subject to the A$500 threshold and exclusions above. International orders do not qualify for free shipping, including promotional orders.
For a change of mind or a part ordered by mistake, the customer pays return freight. For damaged, faulty or incorrectly supplied items, JDM Mods NQ covers reasonable return freight. Please see our Returns & Refunds information for the full process.
Questions before ordering? Email sales@jdmmodsnq.com or call 0447 020 421. We are happy to help confirm freight and fitment before you buy.