Shipping & Returns

Clear freight, practical returns and support when you need it. Please contact us if you would like help before ordering.

Shipping & Delivery

We want getting the right parts to your door to be straightforward. JDM Mods NQ ships from Townsville, North Queensland, and selected Australian supplier warehouses. Here is what to expect before you order.

Domestic shipping within Australia

Free standard domestic shipping is available on eligible Australian orders over A$500. Bulky and oversized items are excluded. Orders of A$500 or less, express upgrades and excluded items attract freight charges.

Seats always attract a freight charge. Other bulky items, including radiators, intercoolers and wheels, may require an individual freight quote. Delivery to remote or rural locations, particularly in WA and the NT, can involve additional freight costs for bulky goods. Please contact us before ordering if a suitable rate is not displayed at checkout.

If checkout has not allowed for the freight required for an excluded item or delivery location, we will explain the cost and seek your agreement before dispatch. If you do not wish to proceed, contact us to arrange cancellation and a refund for the unshipped item.

International shipping

Free shipping does not apply to any international order. International freight is charged at checkout or quoted individually, depending on the product and destination. Contact us before ordering bulky goods or if no suitable shipping option is displayed.

We commonly use Australia Post for international parcels. If you would prefer another carrier, ask us for availability and a quote before placing your order. Destination-country duties, taxes and customs charges are the customer's responsibility unless expressly included in the order total.

Customs clearance, local delivery services and carrier disruptions can affect delivery times. For current Australia Post estimates and destination restrictions, visit Australia Post international delivery information.

Dispatch and delivery times

Product availability and dispatch estimates are shown on the relevant product page where available. A dispatch estimate is the time before an item leaves the warehouse; carrier transit time is additional. Pre-orders, special orders and supplier-dispatched products may take longer. Please contact us before ordering if you need a part by a particular date.

The following are indicative transit times in business days for parcels dispatched from our Townsville store, excluding weekends, public holidays and carrier delays. They are estimates, not guaranteed arrival dates.

Destination	Express	Standard
South East Queensland and North Queensland	1–2 business days	2–3 business days
NSW, Victoria, Tasmania, South Australia and ACT	2–4 business days	4–6 business days
Western Australia and Northern Territory	3–5 business days	8–12 business days

For rural deliveries, allow approximately another 1–2 business days for express or 2–4 business days for standard services. Bulky freight and supplier dispatches follow their own carrier schedules. International express parcels to the US and Canada have historically taken around 8–12 business days; check current carrier estimates before ordering.

Supplier dispatches and separate parcels

Some products ship directly from our suppliers to help reduce handling and delivery time. An order containing products from different locations may arrive in separate parcels. JDM Mods NQ remains your contact for order enquiries and delivery problems.

Delivery addresses and signatures

Please check your delivery address carefully. Bulky courier deliveries generally require a physical street address and someone available to sign. A business address may be convenient if you are away during the day. High-value and international orders require a signature where supported by the carrier.

We do not authorise unattended delivery of bulky or high-value orders. If you independently arrange authority to leave with a carrier, please consider the security of the location. Contact us if anything goes wrong; your applicable consumer rights are not excluded by this policy.

Missing or damaged deliveries

If your delivery is late, missing or damaged, email sales@jdmmodsnq.com with your order number. For damage, please photograph the parcel, shipping label and product, and retain the packaging where possible. Stop using a damaged item and contact us promptly so we can help.

We will work with the carrier or supplier to investigate and arrange an appropriate resolution. If an item arrives damaged, is faulty or was incorrectly supplied by us, we cover reasonable return freight. Contact us first so we can arrange a return label, collection or agreed reimbursement. You do not need to purchase optional transit cover to retain your rights under applicable consumer law.

Optional transit cover

Additional transit cover may be available for high-value shipments. Ask us for a current quote before dispatch. Carrier cover limits and prices vary, so we will confirm the relevant terms rather than rely on a fixed insurance rate. Optional cover does not limit our responsibilities or your statutory rights.

Promotions and returns freight

LMCT+ promotional discounts do not include free freight on large or bulky items, including goods that do not fit in an Australia Post satchel up to 5 kg. Any free domestic shipping offer remains subject to the A$500 threshold and exclusions above. International orders do not qualify for free shipping, including promotional orders.

For a change of mind or a part ordered by mistake, the customer pays return freight. For damaged, faulty or incorrectly supplied items, JDM Mods NQ covers reasonable return freight. Please see our Returns & Refunds information for the full process.

Questions before ordering? Email sales@jdmmodsnq.com or call 0447 020 421. We are happy to help confirm freight and fitment before you buy.

Returns & Refunds

We want you to feel confident ordering from JDM Mods NQ. If you need help with a return, email sales@jdmmodsnq.com with your order number, the part number and a brief explanation. We will help you with the next steps.

Who pays return freight?

Reason for return	Return freight
You changed your mind or ordered the wrong part yourself	Paid by the customer
The item arrived damaged, is faulty or was incorrectly supplied by JDM Mods NQ	Reasonable return freight paid by JDM Mods NQ

Please contact us before sending anything back. For damaged, faulty or incorrectly supplied items, we will arrange a return label or collection where appropriate, or agree on reasonable postage reimbursement. Keep your postage receipt if we ask you to arrange the return. Faulty goods that are large, heavy or difficult to return will be collected or have suitable freight arranged at our expense.

Change of mind or ordered by mistake

For eligible change-of-mind returns, please request approval within 14 days of receiving your order and send the item back within 7 days of approval, unless we agree otherwise.

The item must be unused, uninstalled and not test-fitted, with its original packaging, accessories and instructions, in a condition suitable for resale.
The customer pays return freight. Original delivery charges are not refundable for a change-of-mind return.
Special-order and overseas-sourced items are assessed under the conditions advised at purchase. An approved change-of-mind return of a special-order item attracts the existing 20% restocking fee.
If we agree to accept a change-of-mind return with damaged retail packaging, a 20% repackaging fee may apply. We will explain any applicable fees before you proceed with the return.
Any non-refundable payment-provider charges for a voluntary cancellation or change-of-mind refund will be explained before approval and apply only where disclosed and permitted by law. We do not apply these charges to refunds for faulty goods, our supply errors or orders we cannot fulfil.

These change-of-mind conditions do not restrict returns or remedies for a damaged, faulty, misdescribed or incorrectly supplied product. If we recommended a part for a purpose you told us about and it is unsuitable, please contact us so we can assess the issue rather than treating it automatically as an ordering mistake.

Damaged, faulty or incorrectly supplied products

Please contact us promptly with your order details and photographs or a description of the problem. Keep packaging where possible to assist a transit investigation, but original packaging is not required to exercise your rights for a faulty product.

We may assess the item, including with the supplier or manufacturer, to identify the problem. You can deal with us directly throughout the process. Where a return is needed, we cover reasonable return freight and the freight for any replacement we send.

We will provide an appropriate repair, replacement or refund in accordance with your rights. For a major failure under the Australian Consumer Law, you may choose a refund or replacement. For a minor problem, we will arrange a suitable remedy within a reasonable time. We do not charge restocking, repackaging or payment-processing fees for consumer-guarantee remedies.

Installation and warranty support

Mechanical and performance parts should be installed by a suitably qualified professional and used in accordance with the manufacturer's instructions. Please retain installation records and invoices, as they can help diagnose a problem and support a warranty assessment.

Damage caused by incorrect installation, misuse, unsuitable modification or use outside the product's specifications may not be covered. The absence of an installation invoice does not automatically remove your statutory rights. Manufacturer warranties vary by product and operate in addition to rights under applicable consumer law; contact us if you would like warranty details before buying.

How to return an item

Email your order number or another proof of purchase, part number and reason for return to sales@jdmmodsnq.com.
We will confirm the return instructions, any applicable change-of-mind fees and the correct return address. Some items need to go to a supplier for assessment, so please wait for those instructions.
Pack the item securely and include your order details and any return form provided. Use tracked freight and retain the tracking number.

Our store address is JDM Mods NQ, 93 Ingham Road, West End, Townsville QLD 4810, Australia. In-person returns are welcome after arranging them with us. Please do not send an item to this address without checking the return instructions first.

Refunds and your consumer rights

Approved refunds are returned through the original payment method unless otherwise agreed. Your payment provider may take additional time to show the funds in your account. We will keep you informed if assessment or processing takes longer than expected.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The 14-day request period, 7-day return period, packaging requirements and change-of-mind fees above apply to voluntary change-of-mind returns only. They do not impose a fixed time limit on your consumer-guarantee rights. Nothing in this policy excludes or limits rights that cannot lawfully be excluded.